Help Centre

Frequently Asked Questions

Get answers to common questions about our Unified Analyzer, services, and how we work with co-operatives.

What is the Unified Analyzer?

The Unified Analyzer is a management information tool built specifically for telephone co-operatives. It combines multiple data sources into one unified view, giving you clear visibility into finances, operations, and network performance — all in one place.

What data sources does it integrate?

Our system supports a wide variety of formats and sources, including:

  • CSV and spreadsheets
  • Telco industry files (CDRs, NOC exports, etc.)
  • Cloud-based storage
  • ERP and legacy system outputs
Does the tool use AI?

Yes. Our platform includes AI-powered insights that automatically surface trends, detect anomalies, and recommend actions. You can also ask questions in plain English using our AI interface.

Can I compare performance against other co-ops?

Yes. Our benchmarking tools let you compare key metrics with industry peers (anonymised), giving you a clear picture of where you stand and where to improve.

How long does implementation take?

Most customers are fully onboarded within 4–6 weeks. We handle data integration, dashboard customisation, and user training during this time.

Is my data secure?

Absolutely. We follow industry-standard security protocols and all data is encrypted in transit and at rest. See our Privacy Policy for full details.